Refund Policy – City Tees

Refund Policy

Our products are generally non-refundable, unless damaged or otherwise defective. If an item is defective, you may request a Refund or Replacement within 30 days from the date the item is purchased, subject to the terms and conditions below. No Refunds or Replacement will be made after 30 days from the purchase. Contact for information about receiving a Refund or Replacement your item.

To be eligible for a Refund or Replacement, your item must be unused, in the same condition that you received it and in the original packaging.

Items that are delivered to you defective or damaged may be Replacement for the same item only. If your item is delivered defective or damaged, email us at within 30 days of delivery of the item.

Items that are not defective or damaged may not be Replacement. 

This Refund Policy is subject to change at any time, without notice. Please review the Refund Policy on our website for any changes or updates. 


Return Shipping

Do not return an item to us until after you have contacted us at and have been instructed on how to proceed.

If an order arrives damaged or defective, or if we sent you the wrong product, we will issue a replacement and you will not be responsible for returning the item. 

If you have accidentally ordered the incorrect size or color of a product, we offer a 50% discount on the price of the shirt on a replacement order, along with keeping the original. This covers the cost for us to reprint the shirt, as we are unable to process returns.

 We are not responsible or liable for returns that are not delivered to us or are lost in transit.  


Partial Refunds

The following items may be returned at our discretion for a partial refund:

-- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-- Any item that is returned more than 30 days after purchase. 


Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.


Late or Missing Refunds

If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then contact your bank or credit card issuer. It may take some time before your refund is officially posted by your bank or credit card issuer.

If your bank or credit card issuer has not processed your refund after 30 days, please contact